Frontgate Knowledge Base

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1. Does Frontgate's Managed Email Security slow email delivery?
   Frontgate servers are capable of processing a message within several seconds. Since email delivery does not typically occur in real-time, no latency is noticeable to the users.
2. Does someone at Frontgate read my email?
   No. All email processing is done through automated filters. In the event an email is identified as spam, it will be directed to your Spam Quarantine for review. Because the entire proces ...
3. How long is email kept in the Spam Quarantine?
   Frontgate keeps email messages that have been directed to the Spam Quarantine for 14 days following the receipt of the message. After 14 days the message will be automatically deleted.
4. How long does it take to activate my account?
   In most cases, your account can be active the same day you request service provided that you have all the necessary information on hand. This information includes DNS management information, a cur ...
5. What are the requirements to use this service?
   You need to own a domain name and be able to modify its DNS Mail Exchange (MX) Records.  If you don't know how to modify the DNS Mail Exchange (MX) Records our Support staff can help you.
6. Can I whitelist addresses so that they do not get bolocked?
   Yes. Whitelisting is done automatically inside of your Spam Quarantine. Whenever you 'release' a message from inside the Quarantine the message is automatically whitelisted and the ...
7. Do you perform LDAP lookups on my server?
   No. It would be a security violation for organizations to allow an outside firm access to their internal network structure. Our serevice was designed so that it requires no&nbs ...
8. What are the benefits of using Frontgate's Managed Email Security service?
   Using Frontgate's Managed Email Security service frees up your IT resources for the use of your business.  Administrators don't spend all their time on email security issues.  ...
9. How can I secure our email server?
   Once you switch your MX records over to Frontgate you can setup a firewall rule to only allow your network to accept incoming traffic on port 25 from our servers. Doing so will greatly increa ...
10. How long will it take to get my Hosted Exchange 2003 service running?
    We can get most companies up and running in 24-48 hours. Larger organizations with more complex requirements may take longer. We suggest planning ahead to schedule the change to you ...
11. How does Frontgate ensure availability, service reliability, and scalability?
    Our hosted Exchange infrastructure runs in a front-end/back-end configuration. Our load-balanced front end servers handle incoming SMTP, HTTP, RPC, and RPC over HTTP connections. This configuratio ...
12. How does Frontgate manage data backup and disaster recovery?
    Frontgate conducts nightly disaster recovery backups of the email databases that contain mailbox information.  This disaster recovery backup is used if a database becomes corru ...
13. How do I connect to Frontgate's Exchange servers?
    As a Frontgate customer you may download a free copy of Microsoft Outlook 2003 to use with Frontgate's Hosted Exchange service. You may install the software on each computer th ...
14. What are the advantages to hosting versus buying my own Exchange server?
    Running a production, enterprise-class email server is a full-time job. In today's environment, it is simply not cost-effective for most businesses to reliably maintain a stand-alone mail server.O ...
15. I currently use Outlook with a POP3 account. Why would I want to use your service?
    Microsoft Outlook by itself offers mail, calendar, contacts and tasks for a single user. When you use an Exchange server you have access to the same features for your entire company, including mee ...
16. Do you offer a free trial of your Hosted Exchange service?
    Absolutely. Frontgate offers a free 30-day trial for all  new Hosted Exchange accounts.
17. Does Frontgate offer spam and virus protection with the Hosted Exchange service?
    Absolutely.  Frontgate is a leading provider of managed email security services to Internet Service Providers, businesses and government organizations.  Hosted Exchange custome ...
18. Can Frontgate perform the data migration and client setup?
    Yes. For an additional fee we will provide a dedicated Engineer either remotely or onsite to manage the entire process. If you are interested in this service please contact our sales department.
19. Can I import my data from my existing Outlook to my new Outlook 2003?
    Yes. Export your current data to a .PST file then install Outlook 2003 and import the saved .PST file.
20. What prerequisites are there for Hosted Exchange 2003?
    Frontgate recommends Windows XP (SP1) with Q331320 hotfix, or Windows XP (SP2) in order to be able access your mailbox with Microsoft Outlook 2003 using the RPC over ...